OUR SERVICES:

• Technology Training On-site or in our classrooms for your staff or your patients. See our complete list of courses. Custom-designed computer training is also available.
• Creation of Technology Training Guidebooks and CD-Roms for use during and after the training sessions
• Optimization Consulting - we help your people put your computers to their greatest use
• Follow-up support via email or toll-free telephone help lines
• Hardware Sales and Maintenance
• Network Installations and Maintenance
• Website Design and Maintenance

CASE STUDY: HealthOutreach^®, New York-Presbyterian Hospital

HealthOutreach's mission is to promote health and well being among the senior citizen community of upper Manhattan and the Northwest Bronx. In April 2001, Tom Sedgwick, the director of HealthOutreach was interested in introducing their members to the various health resources available via the Internet. He asked earlSpeak to carry out this project.

First, earlSpeak determined that the expected audience had the following characteristics: they were primarily computer novices, did not own their own computers and experienced some fear when they interacted with technology.

With this in mind, earlSpeak created a 3-hour, lecture-style course that introduced the members of HealthOutreach to the wonders of the Internet. The goal of the course was to point out to the students the exciting possibilities that awaited them on the Internet. Core concepts were discussed, including: an explanation of the Internet's conception, the difference between email and web addresses and the use of search engines. Only after this foundation was laid, did we proceed to a discussion on Internet health resources. We firmly believe that an explanation of the "big picture" coupled with the stirring of excitement amongst the students, must always precede any elaboration on the technical details.